Frequently Asked Questions and Answers for Parents

What is CROW?

Children’s Resources on Wheels (CROW) is a non-profit organization dedicated to supporting and strengthening child care, family life, child development, and community links in Lanark County.  We currently provide families with two main streams of service:  Licensed Home Child Care and the EarlyON Child and Family Centre.

What is CROW Licensed Home Child Care?

The Ministry of Education licenses private-home day care agencies like CROW.  These agencies then contract individual caregivers (providers) who offer child care out of their home.  These providers may care for up to six children (including their own under the age of 6) from the ages of 6 weeks to 13 years as set out by the Child Care & Early Years Act 2014.  For more information go to our website or telephone 613-283-0095 (toll-free 1-800-267-9252) extension 306.

What are the benefits of CROW Licensed Home Child Care?

  • My child will be in a safe, stimulating home setting that meets legislated standards.
  • My child will be placed with a provider who has had a criminal reference check, a Family & Children’s Services Check, and has been screened through interviews and home assessments.
  • I will receive tax receipts for my child’s care and I can apply for a subsidy through the County of Lanark, or County of Leeds Grenville.
  • My child will be with a person who has completed First Aid and CPR training.  My child will be in a home that has been inspected by the Fire Department.
  • I will receive updates about my child from the Home Visitor who visits the provider’s home.
  • My child will enjoy outdoor play, individual attention, and a caring environment.

Where will my child be placed?

The Home Visitor will try to place your child with a provider that is located near your home, school, or work.

What does a Home Visitor do?

Child care providers are screened (approved), monitored and supported by people called “home visitors”.  Home visitors have training in early childhood education, child development, and/or family studies.  They check that the home is safe for children according to child behaviour management, nutrition, health, sanitary practices, and the handling of serious occurrences as set out in the Child Care & Early Years Act, 2014.

How often does a Home Visitor visit the provider’s home?

The Child Care & Early Years Act, 2014 requires a home visitor to visit once every three months.  CROW strives to visit every month.

What is the cost of care?

Child care fees vary depending on the age of your child; the length of time they are in care; whether care is required on weekends or starts before 6 am or continues after 6 pm; or whether overnight care is required.

How will I be billed for my child care?

Payments are by pre-authorized debit, every two weeks.  Details will be provided at the time of enrolment.

Can I access subsidy if I go through CROW?

Parents using licensed child care programs in Lanark County including Licensed Home Child Care have access to child care subsidy through Lanark County Child Care Services.  For more information, please call 613-267-4200 extension 2302 or 1-888-952-6275 to find out if your family would qualify and how to apply.

How do I meet the CROW provider?

A visit is scheduled where the family can meet the provider.  After the visit, if the parent or provider does not feel that it is the right match then another caregiver can be arranged depending on availability.

I have more than one child, can they be placed together?

Yes, this is an advantage of choosing home child care.  If the provider has space we will try to keep siblings together.

What if I need care for my school age child?

We do offer extended day learning (before and after school) and school holidays.  We try to place the child in a home that is close to the school that your child will be attending.

What if I need weekends, or late or early hour care?

We try to accommodate the needs of parents.  Some of the providers do offer extended hours.

What kind of set up and/or programming does the caregiver offer?

All of the providers follow the Child Care & Early Years Act, 2014 according to rules and regulations.  The providers personalize their program with regards to activities, variety of toys, field trips, walks, and daily schedule.  The Home Visitor visits the providers homes regularly to ensure their home is kept up to code.

What do I have to bring to the providers?

Families with children still in diapers are required to supply all diapers and/or wipes as needed for their child.  An extra set (or two) of clothes (plus outdoor wear according to weather conditions) in case of accidents or messy play for all ages is recommended.  Sunscreen, diaper cream, etc. are all the responsibility of the child’s family.

Does the provider supply food?

In a typical day, the provider will serve a morning snack, lunch and an afternoon snack, following recommendations of the Canada Food Guide.  All menus must be posted.  In case of special diet/allergies parents need to supply their own food.  Food and milk (bottles) for infants are supplied by the parents.

What if I have a concern about my child’s provider?

We strongly encourage communication between the parent and provider.  However, under certain circumstances the Home Visitor should be called to help intervene.

Do you have a provider who would come into my home?

No, our program is different in that the providers are contracted and regulated to care for children in their homes.

I have a neighbour down the street that cares for children.  Can my child go to that home?

There are people who care for children privately.  They are not contracted with CROW Licensed Home Child Care.  We only place children in provider homes contracted with CROW.

What is the difference between CROW Home Child Care and Unlicensed Child Care?

Follow this link for a complete description of Licensed Home Child Care verses Unlicensed Child Care.

Is transportation provided?

It is the responsibility of the parent to drop-off and pick-up their child.  School age children either walk or take the school bus.  Some providers offer field trips during the day; they use their own vehicle.  The providers are only allowed to transport children, if they have car seats and the parent’s permission.

Need child care, call CROW today at 613-283-0095 ext 306

Children's Resources on Wheels
EarlyON Child & Family Centre

4 Ross Street
Smiths Falls, ON K7A 4L5

Phone: 613-283-0095 extension 300 or
Toll Free: 1-800-267-9252 extension 300
Fax: 613-283-3324